Please refer to estimated shipping time. Do note timing may be subject to unforeseen delays beyond our control.

Singapore: 2 to 5 working days 

Asia Pacific: 5 to 15 working days 

Rest of world: 8 to 18 working days

We do not deliver candles, diffusers and fragrances as the essential oil content make these goods flammable and unsuited to be shipped overseas.

Once you’ve received your shipping confirmation email you can track the status of your delivery. It may take 24 hours for tracking updates to appear. Alternatively, check order by clicking “My Account” and input your order details to track.

For local orders: $4.50 for orders $60 and below 

Free Smartpac Mailbox delivery for orders $100 and below

Free Courier delivery for orders $100 and above

---

For international orders: It ranges from $10 to $45 depending on where you are located

Free international shipping for orders that meet the minimum amount spent (depending on your location, it varies).

---

For Subscribe and Save: Free for local orders, 20% off overseas shipping for international orders

We’re sorry your item arrived damaged. Please contact us at heya@indvcollective.com with your order number and pictures of damaged items, we’ll be happy to discuss your options.

You can reset your password by going to your account.  

Click “Forgot your password?” and enter your email address.  

Click "Submit" and an email with your personal link will be sent to your email address.  Follow the link and enter your new password.  

If you don't receive an email to reset your password, please check your spam folder. 

Please refer here.

Having an account will make future orders more convenient. It will save you from having to re-enter your details each time you place an order with us.

Go to “My Account” at our website.  

Enter the information requested in the "Create Account" section and click "SUBMIT".

To sign up, simply select the Auto-Replenishment option for your desired Individual Collective products as shown. Select your preferred shipment frequency, and check out as normal.  You'll then be on your way towards achieving effortless, natural beauty - on your schedule.

You will receive an email confirming your subscription upon signing up.

This email will include a link to access 'My Auto-Replenishment' where you can manage your future orders, subscription items, and Auto-Replenishment account information.  

We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped.

After each Auto-Replenishment order, we will send you an email for your records.

You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your product is discontinued, if your payment has been unsuccessful, if you cancel your subscription, or confirmation when an order is placed successfully. 

To review or modify your Auto-Replenishment account information, visit the 'Manage Subscriptions' section within the ‘MY ACCOUNT’ section. 

To amend the frequency click on ‘Delivery Schedule’, here you can change the number of units and/or the frequency of your deliveries.  

To amend the next orders delivery date, click on the calendar option and change the date of delivery. 

If you need to change your delivery address you will need to do this in the 'YOUR ADDRESSES' section of your account. Simply amend your default delivery address to your new address. Please note it will take up to 24 hours for the change to be processed.

Please note that due to hygiene reasons, we do not accept returns nor exchanges unless we have processed the order erroneously from what you have ordered. We pride ourselves by maintaining quality control in our products, ensuring they get to you in its’ original condition.

We pride ourselves to be transparent in our ingredients listing so you may consult your doctor to ensure that our products are aligned with your pregnancy plans.

You may check the PAO (period-after-opening) to ascertain the product’s useful timeline. The symbol has a number next to it (eg. 12M) which is the number of months a product will be good for use upon opening. 

Do also keep your products away from direct sunlight, in a cool and dry place.

We pride ourselves to uphold our vision in being part of the Clean Beauty community. You can read more about our #nonasties.  

At Individual Collective, we do not use products of animal origin. 

A big No-No for us! We feel strongly against animal testing and we have never tested our products, active ingredients or raw materials on animals at any point in the product development or manufacturing process.

Individual Collective welcomes feedback on your experience with our products. 

We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. 

We reserve the right to edit your testimonials for spelling & length. We also reserve the right to post your comments in e-mails and other marketing materials.

For our POP-UP announcement, check back here. Or subscribe to our newsletter to stay abreast of our activities. 

You read our mind! Yes, indeed we have plans to. We will announce…when the time is right.

For business related enquiries, please get in touch with us at heya@indvcollective.com